We have a 24 hour cancellation policy. 1st time- no show or notification after 24 hrs. It's on us - we get life happens. 2nd time- no show or notification after 24 hrs. 50% of service due. We hate that you missed the appointment... As a favor, we only charge you half. 3rd time- no show or notification after 24 hrs. 100% of service due. We miss you but I've been waiting. If requesting a same day appointment please make the request by text at 203-656-4440 in order for you to be scheduled in a timely manner. Thank you for your consideration.